NOT SAFE TO USE – Don’t purchase
I have strong feelings about a company sending you a coffee maker that is totally unsafe to use and when asked about it, they told me sorry it did not meet my expectations and this was just the way it worked. It is not the way any coffee maker works that is safe to use. Coffee spits out all over my counter. I have since seen another review stating the same thing. My cup is a 20 oz cup, I put it on 12 oz of coffee so plenty of room inside the cup. It has to be coming from where the coffee comes out. It does not come out in a continuous stream but starts and stops. It spit out 9 to 9 1/2 inches from the maker. Mine is sitting as far back on the counter as it can and if a toddler put their little hand on the edge of the counter, it could burn their hand when it spits out. I have had mine burned by it. Not a very good company if they offer no concern for a customers safety. To say they are “sorry it does not meet my expectations” is callus to say the least. Of course, I have every right to expect I am getting a safe product when I purchase. It seems to be a given rather than an expectation to want something safe to use.

makes pretty good coffee
This is the second of these I have purchased. Good value for the features.PLUS- I received a message from the seller shortly after purchase inviting me to contact them if I had any problems. I like the fairly large water reservoir and the cup size selections. most importantly, I like the taste of the coffee from it.MINUS- As others have complained, this one leaked intermittently. It was easily fixed by removing the bottom cover and tightening the plastic ties that secure the water lines. you can tell which ones need tightened by gently pushing on the tie. if it rotates easily, it’s too loose. It’s easier to fix it than return it if you have the problem with yours. This is the reason for 4 stars instead of 5. I really like the coffee maker, The quality control could be better.

volume produced dropped EDITED
EDITED this adding a star and why—new info at the bottom–Like a few others have written–My first few weeks with the brewer were great !I (luckily I guess) did NOT have a plastic taste– the size is great- a removable reservoir –and i WAS able to change volumes as designed.BUT- the last few days it has been producing only half a cup (from a full reservoir)I have not tried cleaning/descaling (and from other reviews, seems that doesn’t work anyway)My solution has just been to turn it off and run it again–through the same pod–while standing by with another cup to swap if it were to “overproduce”–but it hasn’t.It does splatter a bit–not grievously-and quick dabbing with a damp paper towel has taken care of the remnants.From looking at the ratio of reviews–it seems it falls into the typical standard of corporate poor quality control to keep profits highOK–so I decided to try some different approaches to make it usable-since i had thrown the box away.I’ll just let you know the one that worked easily and skip the more complicated ones.I reverted to the included filter and used grounds.–coffee volume was as selected–I tried 24 and 12 so far–be careful as the amount it made was exact–and if you have a 12 oz cup–it’s filled to the brim!.Yes still only three stars–because the big allure is the simplicity, quickness and clean use of a kCup.

Worked for 3 1/2 months
I got this coffee machine for a friend of mine as a very early birthday gift. What we both liked was that you use either ground coffee or the K-Cups, plus could also make it over ice. It worked great when I first gave it to my friend, but then after a month it started only brewing 1/2 a cup. My friend had to clean it out with vigar and water every 2 weeks. Finally, yesterday it wasn’t even turning on at first, but when my friend was able to get it to turn on it would blink on & off, had to open & close the lid and then was able to make coffee. Today it decided to die on my friend. I’m extremely upset about this, because it was a birthday present and thought that my friend would have for a long time. Very disappointed that it only lasted my friend 3 1/2 months. So, now my friend is going to have to get another coffee machine, but it most likely will not be this brand. It was also strange that this coffee machine made a weird whistling noise when finishing up the brewing process, plus a puff of stream, but not sure if this coffee machine was supposed to do that or not.